UCAP Airsoft — Terms & Conditions

These terms govern your booking and attendance at UCAP Airsoft. UCAP Airsoft is operated by Crackingday Limited ("we", "us", "our"). "You" means the person making the booking and each player they book for. By completing a booking you confirm that you have read, understood and accepted these terms, and that they form the contract between you and Crackingday Limited. If you are booking for other players, you confirm you have their authority to accept these terms on their behalf.

1. Eligibility and age

1.1 You must be 18 or over to book and to play independently. We may ask for photographic ID and may refuse entry where age cannot be confirmed.

1.2 Players aged 12 to 17 may take part only when accompanied throughout by a responsible adult aged 18 or over, who accepts responsibility for them and agrees to these terms on their behalf. The minimum age is 12.

1.3 Adult supervision ratios are 1:1 for players aged 12 to 14 and 1:4 for players aged 15 to 17. Full details are in the site rules, which form part of these terms.

2. Bookings, tickets and entry

2.1 On booking you will receive a confirmation email containing a QR code. This is your ticket. You must present it, printed or on a device, to be scanned on arrival. We may refuse entry to anyone unable to produce a valid QR ticket.

2.2 A ticket is valid only for the date and site booked, and is personal to the player it is booked for.

3. Prices and payment

3.1 Prices are shown inclusive of any applicable taxes. Full payment is taken at the time of booking.

4. Cancellations, changes and refunds

4.1 Once confirmed, a booking cannot be amended by us and your ticket is valid only for the date booked.

4.2 Tickets are non-refundable and non-transferable. No refund is given for cancellations, non-attendance, late arrival, early departure, or removal from site under these terms.

4.3 Tickets may be purchased up to gate closing, subject to availability.

5. Nature of the activity and assumption of risk

5.1 Airsoft is a physically demanding activity that carries inherent risks. These include, without limitation, being struck by projectiles, physical exertion, slips, trips and falls, collisions, and injury from uneven or natural terrain.

5.2 You take part voluntarily and, so far as the law allows, accept the risks that are inherent to the activity and cannot reasonably be removed. Nothing in this clause affects your rights or our obligations under clause 10.

6. Health, fitness and medical

6.1 By attending you confirm that you are, to the best of your knowledge, fit and well enough to take part. We are not medically qualified and cannot assess your fitness for you.

6.2 If you have a heart condition or asthma, are pregnant, or have any other condition that may be affected by strenuous activity or impact, participation is at your own discretion and risk. If in doubt, seek medical advice before booking.

6.3 We may refuse entry to, or remove from site, anyone who appears to be unwell, or under the influence of alcohol or drugs, where we consider it necessary for their safety or the safety of others. No refund is due in these circumstances.

6.4 Some areas are not suitable for wheelchair users. If accessibility affects you, please ask before booking, as refunds cannot be given once a booking is made.

7. Equipment and legal compliance

7.1 Only Realistic Imitation Firearms may be used, in reliance on the defence recognised under the Violent Crime Reduction Act 2006 for permitted airsoft skirmishing. Two-tone and transparent items are not permitted, whether or not painted or covered.

7.2 All equipment is subject to chronograph testing and the magazine, power and ammunition limits set out in the site rules. Equipment that fails testing, exceeds site limits, or is deemed unsafe will not be permitted.

8. Safety, conduct and site rules

8.1 The site rules form part of these terms and are binding on all players. You agree to comply with them at all times.

8.2 You must follow all safety briefings and the instructions of our staff and marshals. The decisions of marshals are final and are made on grounds of safety and good conduct.

9. Refusal of entry and removal from site

9.1 We may refuse entry to, or remove from site without refund, any person who breaches these terms or the site rules, behaves unsafely, aggressively or abusively, tampers with or misrepresents their equipment, or whose conduct we reasonably consider to present a risk to themselves or others.

9.2 A ban imposed at any one of our sites applies across all of our sites. Where we ban a person from a site, whether for a fixed period or permanently, that ban extends to every site we operate, and we may refuse them entry or bookings accordingly. No refund is due for any booking affected by a ban.

10. Liability

10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

10.2 Subject to clause 10.1, we are not liable for loss or damage that is not a foreseeable result of our breach, or for loss or damage to your personal property or equipment brought onto site, which you bring at your own risk.

10.3 Subject to clause 10.1, our total liability to you arising out of or in connection with your booking is limited to the price paid for the ticket in question.

10.4 We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control (see clause 13).

11. Indemnity

11.1 You are responsible for any loss or damage you cause to our property or to others through your breach of these terms or the site rules, or through your negligent or deliberate acts on site, and you agree to reimburse us for any such loss or damage we suffer as a result.

12. Photography, filming and data

12.1 We may photograph and film on site for security and promotional purposes. By attending you consent to your image being captured and used in this way. If you object, please speak to a marshal on arrival and we will take reasonable steps to accommodate you.

12.2 We process your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018, and in line with our privacy policy. We use your data to administer your booking, run the site safely, and meet our legal obligations.

13. Events outside our control

13.1 We are not responsible for failure to perform, or delay in performing, our obligations where caused by an event outside our reasonable control, including extreme weather, fire, flood, loss of site access, or emergency. Where an event prevents us from opening, we will use reasonable efforts to offer an alternative date, but are not otherwise obliged to provide a refund except as required by law.

14. Changes to these terms

14.1 We may update these terms and the site rules from time to time. The version in force at the date of your booking applies to that booking. The current version is published on our website.

15. General

15.1 If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue in full force.

15.2 A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.